Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Please consult the customs office of your country for specific amounts and percentages.

Presence cannot control and is not responsible for any duties/taxes incurred during the shipping of your package. You will be responsible for paying additional charges for customs clearance.

Presence provides jewelry and accessories of the highest quality. This means no tarnishing, no greening, no color discoloring or fading. If your product does not meet our quality standard, please contact our support team and we will provide you a one-time replacement for the exact same model. We only ask you to cover the shipping and handling costs. 

We are that confident.  So go ahead and wear Presence, worry-free.  

*Lifetime warranty does not include lost or stolen goods. Watches are excluded from the life-time warranty policy. 

Photo evidence is required in order for Shop Presence Inc. validate the request. The decision will be based on Shop Presence Inc's sole discretion. 

If you wish to cancel your order and receive a full refund, use the "Contact Us" form with regards to your cancellation request.

Orders can be cancelled within 1 hour of placing the order.

You can contact us through our contact page! We will be happy to assist you.